Terms & Conditions

1) Company Information

Intervool, Inc. is a Delaware corporation.

Contact:

• Email: jess@intervool.com
• Address: 1150 Clay St Apt 1303, Oakland, CA 94607
• Phone: (214) 924-6626

2) Scope of Agreement; Services

2.1 Scope. These Terms govern access to and use of: (a) Intervool's marketing websites (the "Sites") and (b) Intervool's hosted software application and related services, including AI-powered features, integrations, and APIs (collectively, the "Services").

2.2 Authority. If accessing or using the Services on behalf of an entity, you represent and warrant authority to bind such entity to this Agreement, and "Customer" shall mean such entity.

3) Definitions

• "Account": account established to access the Services.
• "Workspace": workspace, tenant, or environment within the Services.
• "Authorized Users": individuals authorized by Customer to access the Services under Customer's Account.
• "Customer Content": any data, information, text, lists, datasets, notes, files, documents, transcripts, media, prompts, or other materials that Customer or its Authorized Users upload, submit, store, transmit, or generate within the Services.
• "AI Features": features utilizing automated processing, machine learning, or generative AI.
• "AI Input": Customer Content submitted to AI Features.
• "AI Output": content, suggestions, or outputs generated by AI Features.
• "Order Form": ordering document, online checkout flow, or purchase instrument that references this Agreement.

4) Eligibility

You represent and warrant that you are at least eighteen (18) years of age (or the age of majority where you reside) and legally capable of entering into this Agreement.

5) Accounts; Security; Admin Controls

5.1 Account security. Customer is responsible for maintaining confidentiality of Account credentials and all activities occurring under the Account.

5.2 Authorized Users. Customer is responsible for ensuring that Authorized Users comply with this Agreement.

5.3 Admin controls. Workspace administrators may manage access permissions and settings within the Workspace, including enabling or disabling certain features (where available).

6) Fees; Billing; Taxes; Renewals; Cancellations

6.1 Fees. If Customer purchases a paid plan, Customer shall pay all applicable fees in accordance with the plan and/or applicable Order Form.

6.2 Taxes. Fees are exclusive of applicable taxes, and Customer is responsible for payment of all applicable taxes (excluding taxes on Intervool's net income).

6.3 No refunds. Except as required by law or expressly stated in a written Order Form, fees are non-refundable and will not be pro-rated.

6.4 Trials. If a free trial is offered, it shall be subject to terms disclosed at sign-up. If applicable and disclosed at sign-up, the trial may automatically convert to a paid subscription unless cancelled prior to expiration.

6.5 Fee changes. Intervool may change fees for the Services for future billing periods by providing reasonable prior notice (via the Services, Sites, or email). Unless otherwise stated, fee changes take effect at the start of Customer's next renewal term.

6.6 Renewals. Unless otherwise stated in an Order Form, paid subscriptions will automatically renew for successive terms equal to the then-current subscription term.

6.7 Cancellation. Customer may cancel a subscription by following the cancellation process made available in the Services or by contacting Intervool at jess@intervool.com. Cancellation will take effect at the end of the then-current paid term unless otherwise stated in an Order Form.

7) Acceptable Use

Customer shall not (and shall not permit any Authorized User or third party to):

• (a) violate any applicable law or regulation;
• (b) infringe, misappropriate, or otherwise violate any third-party rights (including intellectual property, privacy, publicity, trade secret, or contractual rights);
• (c) upload, submit, or use any Customer Content that Customer is not legally or contractually permitted to transfer to, store in, or process using third-party software services (including restrictions imposed by third-party terms of service, database licenses, or confidentiality obligations);
• (d) use the Services to transmit spam, phishing, deceptive communications, or otherwise unlawful outreach;
• (e) interfere with, disrupt, or attempt to gain unauthorized access to the Services;
• (f) reverse engineer, decompile, or attempt to discover the source code of the Services, except to the extent such restriction is prohibited by law; or
• (g) use automated means to access the Services except via permitted APIs and within documented limits.

Intervool may suspend or terminate access to the Services for any violation of this Section 7.

8) Restricted Data

8.1 Prohibition. Customer shall not upload, submit, or process via the Services (including AI Features) any of the following categories of data ("Restricted Data"):

• (a) passwords, access credentials, API keys, access tokens, private keys, or similar secrets (except where a feature explicitly requests them and provides a secure method);
• (b) full payment card numbers, CVV, or magnetic stripe data;
• (c) Customer Content that Customer is not legally or contractually permitted to transfer to, store in, or process using third-party software services;
• (d) biometric identifiers used for identification; precise geolocation of individuals; or other sensitive personal data prohibited by law;
• (e) "Protected Health Information" regulated by HIPAA, unless Intervool has expressly agreed in writing (e.g., via a BAA), which Intervool does not provide by default; and/or
• (f) unlawful content.

8.2 Removal. Intervool may remove Restricted Data and/or suspend Accounts or Workspaces upon discovery.

9) Customer Content; Ownership; License; Responsibility

9.1 Ownership. As between the parties, Customer retains all right, title, and interest in and to Customer Content. Intervool does not claim ownership of Customer's research, product ideas, strategies, or other Customer Content.

9.2 License grant. Customer hereby grants to Intervool a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, cache, back up, reproduce, transmit, display, process, and modify Customer Content solely as necessary to:

• (a) provide, operate, maintain, secure, and support the Services;
• (b) enable collaboration and sharing as configured by Customer;
• (c) prevent fraud, detect abuse, and enforce this Agreement; and
• (d) operate and improve the Services and AI Features as described herein and subject to Customer's opt-out choices under Section 10.

9.3 Subprocessors. Customer authorizes Intervool to disclose Customer Content to service providers and subprocessors to the extent reasonably necessary to provide and improve the Services, subject to contractual confidentiality and data protection obligations.

9.4 Customer warranties. Customer represents and warrants that:

• (a) Customer owns or has obtained all necessary rights, licenses, consents, and permissions to upload and use Customer Content with the Services; and
• (b) Intervool's use of Customer Content as contemplated by this Agreement will not violate applicable law, infringe or misappropriate any third-party rights, or breach any contractual restriction binding on Customer.

9.5 No duty to monitor; removal. Intervool has no obligation to monitor Customer Content. Intervool may remove Customer Content or restrict access thereto at any time to enforce this Agreement, comply with law, or prevent harm.

10) AI Features; AI Outputs; Model Improvement; Opt-Out

10.1 Authorization to process. By using AI Features, Customer instructs and authorizes Intervool and its service providers to process AI Inputs to provide the AI Features requested by Customer, including extraction, summarization, thematic clustering, goal structuring, and drafting suggested text.

10.2 No warranty; customer responsibility. AI Output may be inaccurate, incomplete, misleading, or inappropriate. CUSTOMER IS SOLELY RESPONSIBLE FOR REVIEWING AND VALIDATING AI OUTPUT PRIOR TO RELYING ON IT, PUBLISHING IT, OR SENDING IT TO THIRD PARTIES.

10.3 AI usage rules. Customer shall not submit AI Inputs or use AI Output:

• (a) in violation of law or third-party rights; or
• (b) as a substitute for professional advice (including legal, medical, financial, or investment advice) without appropriate review.

10.4 Admin controls. Workspace admins may be able to enable or disable AI Features for their Workspace (as available in product settings).

10.5 Model improvement; opt-out. Intervool may use Customer Content (including AI Inputs and AI Output) to develop, evaluate, and improve the Services and AI Features, including training or improving models and systems.

Opt-out. Workspace admins may opt out of using their Workspace's Customer Content for model improvement via in-app controls (if available) or by contacting Intervool at jess@intervool.com. Following opt-out, Intervool will not use new Customer Content submitted thereafter from that Workspace for model improvement. Notwithstanding the foregoing, Customer acknowledges that:

• (a) Intervool may continue to process Customer Content to provide the Services requested by Customer;
• (b) Intervool may continue to use aggregated and/or de-identified data where feasible; and
• (c) it may not be technically feasible to remove the influence of previously used Customer Content from already-trained systems.

10.6 Third-party AI providers. AI Features may utilize third-party AI providers. Customer authorizes Intervool to transmit AI Inputs to such providers solely to provide and improve AI Features, consistent with this Agreement and Customer's opt-out choices.

11) Outreach Drafting; Compliance

11.1 Drafts only. Any outreach drafts generated by the Services are suggestions only. Customer is solely responsible for reviewing, approving, and sending any communications.

11.2 Admin controls. Workspace administrators may manage access permissions and settings within the Workspace, including enabling or disabling certain features (where available).

11.3 No deliverability guarantee. Intervool makes no representation or warranty regarding deliverability, blocking, sender reputation, or outcomes of Customer's outreach.

12) Privacy; Data Protection

Intervool's Privacy Policy describes how personal information is collected, used, and disclosed. Customer represents and warrants it has a lawful basis to upload any personal information included in Customer Content. If Customer requires a data processing addendum, Customer may request one at jess@intervool.com.

13) Confidentiality

"Confidential Information" includes Customer Content and any non-public information disclosed by either party that a reasonable person would understand to be confidential. Each party shall protect the other party's Confidential Information with reasonable care and shall use it solely to perform its obligations and exercise its rights under this Agreement. Intervool may disclose Confidential Information to its service providers solely as necessary to provide the Services and subject to confidentiality obligations.

Exclusions. Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was rightfully known by the receiving party without restriction prior to disclosure; (c) is independently developed by the receiving party without use of or reference to the disclosing party's Confidential Information; or (d) is rightfully obtained by the receiving party from a third party without breach of any duty of confidentiality.

14) Security

Intervool shall maintain commercially reasonable administrative, physical, and technical safeguards designed to protect the security, confidentiality, and integrity of Customer Content. HOWEVER, NO SECURITY MEASURES ARE PERFECT OR IMPENETRABLE.

15) Intellectual Property

The Platform, Services, and all related technology and intellectual property are owned by Intervool or its licensors. Subject to Customer's compliance with this Agreement, Intervool grants Customer a limited, non-exclusive, non-transferable, revocable right to access and use the Services during the term.

16) Feedback

If Customer provides feedback, ideas, or suggestions about the Services ("Feedback"), Customer hereby grants Intervool a perpetual, irrevocable, royalty-free right to use such Feedback without restriction or compensation. For clarity, Feedback does not include Customer Content.

17) Third-Party Services

Third-party services and integrations are governed by their own terms, and Intervool is not responsible for third-party services.

18) Modifications to Services; Downtime; Force Majeure

Intervool may modify or discontinue portions of the Services and may conduct maintenance causing downtime. Neither party shall be liable for delay or failure due to events beyond its reasonable control.

19) Termination; Data

Customer may cease use at any time. Intervool may suspend or terminate access for violation of this Agreement or as required by law. Following termination, access may be disabled and Customer Content may be deleted, subject to retention as required by law or for legitimate purposes (e.g., security, backups, dispute resolution), consistent with the Privacy Policy and any DPA.

20) Disclaimers

THE PLATFORM, SERVICES, AND AI FEATURES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, INTERVOOL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

21) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• (a) INTERVOOL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL; AND
• (b) INTERVOOL'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO INTERVOOL FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM (OR, IF NO AMOUNTS HAVE BEEN PAID, ONE HUNDRED DOLLARS ($100)).

22) Indemnification

Customer shall indemnify, defend, and hold harmless Intervool and its officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) Customer Content (including allegations that Customer Content violates third-party rights or contractual restrictions); (b) Customer's use of the Services, including outreach sent by Customer; (c) Customer's violation of this Agreement or applicable law; or (d) Customer's violation of any third-party rights.

23) DMCA

DMCA notices may be sent to:

• Email: jess@intervool.com
• Address: 1150 Clay St Apt 1303, Oakland, CA 94607

24) Dispute Resolution; Arbitration; Governing Law (California)

Customer agrees to attempt informal resolution by contacting Intervool first. Except for claims seeking injunctive relief related to intellectual property or unauthorized access, disputes shall be resolved by binding arbitration under the Federal Arbitration Act and AAA rules, seated in San Francisco County, California (or remotely by agreement). CLASS ACTIONS ARE WAIVED. This Agreement shall be governed by California law, excluding conflict-of-law rules, subject to the FAA.

25) Changes to This Agreement

Intervool may revise this Agreement from time to time. If Intervool makes a material change, Intervool will provide notice by posting the updated Agreement on the Sites or Services, by in-app notice, and/or by email to the primary account email address. Unless Intervool indicates otherwise, updated terms will be effective as of the "Last Updated" date. Customer's continued access to or use of the Services after the effective date constitutes Customer's acceptance of the revised Agreement.

26) California Residents Notice

In accordance with California Civil Code Section 1789.3, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (800) 952-5210.

27) Miscellaneous

These Terms constitute the entire agreement between the parties regarding the Services. Intervool may assign this Agreement in connection with a merger, acquisition, reorganization, or sale of assets. Customer may not assign without Intervool's prior written consent. If any provision is unenforceable, the remainder remains in effect. Waivers must be in writing. Notices may be provided via email, in-app notices, or postings on the Sites/Services. The parties are independent contractors.